| Activity | Implementation | Message/Content | Goals | Materials needed | Cost/Hours |
|---|---|---|---|---|---|
| Create coupons for future events | Use canva to create coupon, print on durable paper and cut out at staples. | 20% off our next event! | Encourage future event attendance. | Paper, computer. | 5, 2 |
| General newsletter layout | Create general editable layout for future newsletters after first event. | Thank you for attending our event ___________! If you enjoyed learning something new and unique, think about attending our future events. 1. _____________ | Spreading the word | Computer | 0, 2 |
| Thank you email with receipt | Display gratitude for riding with Gaia. Contextualize the positive environmental impact. Details on loyalty program (10 hours = 1 hr free) | Thank you for choosing sustainable luxury with Gaia. Your ride today was x length x cost 3 trees were planted with Trees Ontario thanks to your 3 hr ride. 1 hr = 1 tree You saved x CO2, the equivalent of x water bottles You are 9 hours away from a free hr ride Click here to give us feedback | Creating a positive emotional reaction post-interaction. Promotes customer relations, feedback, return customers | Automated email service | 0, 0 |
| Loyalty program, free rides | Every 10 hrs ridden with Gaia, you get a free hour ride | You are 3 hours away from an hour free ride! | Retaining customers, increasing repeat business. | A website where a customer can create an account and track this data. Automated receipt that also contains this information | 0, 0 |
| Create posts and reels on Instagram/Youtube videos | – I’ll have to record a lot of videos for instagram and YouTube and edit everything myself. | – Videos on me making skateboards and other products | – Gain my target audience on Instagram | – Ipad | 80, 25 |
| Setting up email lists on Wix/reviews | – Setting up an email list section to my website | – The mail list would have new products and items | – Get to know who my customers are | – Laptop | 16, 5 |
| Talk to potential customers in person | – Go to skateparks or other similar areas | – Ask people directly what they think and get their honest opinions. | – Get to know my customers in person | – Phone (to show my Instagram, products, art/designs, website, etc.) | 0, 5 |
| Email List | Automated Email List | Ensure vehicle is up to date on repairs and nothing new is needed | gain 2 extra appoitments a month | email list and a computer | 0, 1 |
| Instagram Posts | Post 1 post a day | Engage customers in our repairs | Grow 1,000 followers | Iphone, instagram account | 0, 1 | [/if 306] | [/if 306] |